FAQs

If you have a query, please make sure you have a read the FAQs below as we have tried our best to answer the most common questions from our customers! However, if you still can’t find the answer you are looking for, please feel free to drop us an email – customercare@retroclasico.co.uk

Despite being a small business, customer service is extremely important to us, so aim to answer your queries within 24 working hours of you sending them. We really appreciate your custom and hope you love our luxury scarves as much as we do!

Ordering

Do I need to register to place an order?

No you don’t, uou can purchase as a “guest” if you prefer. However registering is FREE and enables you to be the first to know about special offers and discounts

Can I cancel an order?

You can cancel your order at any time until you receive a “order completed” email, as this means your order has now been dispatched, and you will have to return the item back to us at your own cost if you want a refund.

Where is my order?

You will receive a confirmation email once your order has been dispatched. We send all orders via Royal Mail 1st class delivery, so if your order still hasn’t arrived within 5 days of receiving this confirmation, please drop us an email on mail@retroclasico.co.uk – quoting your order number – and we will look into it for you ASAP!

Can you make bespoke scarves?

If you can’t find exactly what you are looking for in our store, please drop us an email on mail@retroclasico.co.uk and we will see if we can help you out! (minimum order quantities will apply)

Do you offer your scarves wholesale?

We do currently offer our luxury scarves on a wholesale basis to a number of select outlets. Please get in touch for more information!

Payment

What payment methods do you accept?

We use Paypal to handle all our payments. The PayPal site is highly secure, they use industry-leading technology (such as SSL) to keep your information safe.

Please note – you do NOT need to have a paypal account to use this, and can still pay via your usual debit/credit cards.

Is your website secure?

Our website is PCI compliant, this means we do not store any payment information, and all the channels we use to process payments (Paypal) are completely secure.

Can I have a discount code please?

Nice try!!

We do offer new and exciting promotions on a weekly basis though… Make sure you’re the first to know about any exclusive offers by signing up to our newsletter

Can I order over the phone?

Unfortunately, not. We only process orders directly through our website so we can ensure all your details are kept safe and are correct.

Delivery

How much is delivery?

UK delivery is FREE on all orders. You can view our delivery charges here

How long does delivery take?

Please refer to the delivery section for our estimated delivery times. As a guide, mobile phone cases take approximately 2-3 working days to be dispatched, and all scarves are dispatched within 24 hours via Royal Mail 1st Class.

Do you offer international delivery?

Yes we do! Our international delivery charges start from only £3 per order.

Can I send my order to a different delivery address?

Yes you can, simply check the “SHIP TO DIFFERENT ADDRESS” box on the checkout page and enter the new address.

Please note, however – all orders still have the invoice enclosed.

Returns

What is your returns policy?

If you are not completely happy with your scarf order from us, you can simply return the item to us in its original condition within 14 days of receipt for a full refund.

Unfortunately we cannot accept returns on our mobile phone cases unless it is faulty/ damaged or you have received an incorrect order, as each case is printed to order.

Please note:

It is customer’s responsibility to pay the postage costs for returns. In the unlikely event of the wrong item being sent to you, or if it is faulty or damaged, please email us on mail@retroclasico.co.uk and we will be happy to help!

You have sent me the wrong item, what should I do?

Ooops, firstly we’re very sorry about that, but occasionally mistakes do happen! Please drop us an email on mail@retroclasico.co.uk and we will arrange to have the correct item sent out for you!

What is your returns address?

Please email us on mail@retroclasico.co.uk, quoting your order number, and we will give you full instructions on how to return your item.